Manually Configuring your EOL Snom IP Phone

Applies to Snom 300, 320, 360, 370, 820, 821, 870, MP IP phones

Snom 300, 320, 360 and 370 models

Snom 300, 320, 360 and 370 models

Snom 820, 821 and 870 models

Important

The Snom 300, 320, 360, 370, 820, 821, 870, MP end of life (EOL) IP phones cannot be provisioned securely via 3CX. You can still use these phones, but they must be manually configured. Keep in mind:

  • You cannot re-provision or reboot the phone remotely.
  • You cannot upgrade the firmware.
  • Be sure to use the suggested AUTH ID and password by 3CX as these passwords are very secure.
  • Used phones that were previously connected to another PBX system need to be reset first. See how to do this here.
  • Final firmware for Snom 8 series: 8.7.5.44, Snom: 820 8.7.5.35, Snom MP: 8.7.5.48.

Step 1: Setup the snom IP phone in 3CX

Setup the snom IP phone in 3CX

  1. Go to the Users tab in the Admin Console
  2. Go to the “User” for which you want to add the phone.
  3. Go to the “IP Phone” tab. Click “Configure a phone” to add a phone.
  4. Select Generic IP Phone.
  5. Select “Normal Phone” and enable the option to “Configure your phone manually without provisioning”
  6. A pop-up window will appear with the Authentication ID and Password. Depending on your installation you will also see:
  1. If on the local network: The 3CX Phone System FQDN and Port number
  2. If in the cloud: The SBC or Router phone’s IP address and Port number.  

Step 2: Logging in to the snom IP Phone web interface

Now you need to login to the snom web interface. If the phone was previously provisioned via 3CX, then you can go to the phone's web interface from the Management Console. Use the username and password configured in the Management Console. If they were not, you will have to obtain the IP via the phone interface and use that.

Step 3: Enter the SIP credentials into the phone

configuring Snom 300, 320, 360, 370, 820, 821, 870 and MP phones

  1. Go to “Login” section configure as per below:
  2. “Identity Active” field: Select “On” to activate the account
  3. “Displayname”: Enter the name of the user
  4. “Account” field: Enter the extension number
  5. “Password”: Enter the “Authentication Password”
  6. “Registrar”: Enter your PBX’s FQDN, which is the “Registrar Hostname or IP” accompanied by the “Registrar SIP Port” number ex. your.public.fqdn:5560
  7. If you are using an SBC, enter the “Outbound Proxy (SBC) Address” accompanied by the “Outbound Proxy (SBC) Port” of your 3CX SBC ex. 10.28.1.30:5060
  8. “Authentication Username”: Enter the “Authentication ID”.
  9. Apply changes.

See also

Last Updated

This document was last updated on 25 September 2023

https://www.3cx.com/sip-phones/manually-provision-snom-300-320-360-370/