How to configure Grandstream GXP Series

Applies to GXP16, GXP17 and GXP21 Series

Grandstream GXP

Important

  • This guide applies to GXP 1610, 1615, 1620, 1625, 1628, 1630, 1760, 1760W, 1780, 1782, 2130, 2135, 2140, 2160, 2170.
  • Used phones previously connected to another PBX system need to be reset first. See how to do this here.
  • If it’s an old phone, you might have to upgrade its firmware to the latest 3CX supported version.
  • Note: If you don't want to use RPS, you have to enter the provisioning URL into the phone via its web interface. The phone will be configured automatically and then restart. Use the DHCP option 66 if you have a large number of identical legacy phones (as the URL is different for each phone).
  • Known Limitations
  • The first two keys are configured as line keys (via the template), and can't be changed, otherwise the phone will not be able to make calls
  • Only the GXP2140 and GXP2170 models support the expansion modules
  • GXP1630 only: In the Extension Settings, you should set the first BLF to be assigned to a Line Key, otherwise the phone will not be able to make calls
  • GXP16 series models don't support the expansion modules and logo provisioning

About the Grandstream GXP models

  • GXP21 Series: The GXP2100 series is ideal for receptionists, front desk workers and desk employees. High End IP phones for workers who need access to advanced telephony features, multiple line support, and mobility options. Cost starts in the region of $110.
  • GXP17 Series: The GXP1700 series is a Mid-Range IP Phones designed for efficiency and productivity ideal for growing businesses. Cost starts in the region of $95.
  • GXP16 Series: An affordable telephony solution Basic IP Phones ideal for users that do not require advanced features. Ideal for hotel rooms, information booths, and warehouse deployments. Cost starts in the region of $40.

Step 1: Identify your Grandstream GXP model and MAC address

Be sure you follow the steps for the right phone model. You can find the model and MAC address on the label at the undersight of your device, or by pressing the “Menu or OK > Status > System Status” on the phone. Take a note of the MAC address, you will need this for the configuration.

Step 2: Login to the Admin Console

  1. Login to your 3CX Web Client and go to “Admin”.
  2. Select the “User” for which you want to add a phone and go to the “IP Phone” tab.
  3. Click “Configure a phone”.

Step 3: Configure your Grandstream GXP phone

You need to know if 3CX is in the cloud or not. If you have 3CX hosted by 3CX or you have 3CX FREE/SMB, then your 3CX is in the cloud.

3CX is in the cloud

You will need to have at least one router phone on your network or an SBC configured. See a list of router phones here or follow this guide on How to install an SBC.

  1. Choose your Grandstream GXP model from the drop-down menu.
  2. Enter the phone’s MAC address and click “Add phone”.
  3. Specify your SBC or router phone. If this is the first phone in your network
  4. Connect the phone to the network within 14 days.
  5. If it is already connected, restart it.
  6. The phone will be configured automatically.

3CX is on premise

  1. Select where your phone will be located.
  1. Outside the office (Remote)
  2. In the office (Local)
  1. Choose your Grandstream GXP model from the drop-down menu.
  2. Enter the phone’s MAC address and click “Add phone”.
  3. If you selected “Outside the office” specify the router phone or SBC.
  4. Connect the phone to the network within 14 days. If it is already connected, restart it.
  5. The phone will be configured automatically.

See Also

Last Updated

This document was last updated on 29th June 2023

https://www.3cx.com/sip-phones/grandstream-gxp/