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好用的企业通信系统
很高兴为您服务!

Monitor call performance and agent activity with detailed reports

No per-agent reporting limits

Monitor the performance of your entire team with no restrictions. All users are included – no per-user pricing or reporting caps.

AI-driven insights

Use AI for quick call summaries, detect sentiment trends, and support agents with data that helps improve response quality.

Performance tracking

Track talk time, queue wait times, SLA breaches, and agent activity in real time. Use built-in reports to make informed decisions fast.

Easy setup, full control

Get started quickly and manage reporting in-house. Set up dashboards, access historical stats, and monitor activity.

Advanced in-depth call center reporting

In depth call reporting is essential for gaining real-time insights into your contact center performance and customer needs.

How long do your agents spend on a phone call? What’s the number of calls they make and receive? What is the overall performance of your queues? Which agent is under performing or burning out?

SLA statistics, unanswered calls, abandoned calls – the list goes on. With 3CX’s advanced Call Reporting feature, you can utilize reports to make informed decisions about your business, restructure your call center, optimize agent productivity and increase customer satisfaction.

Choice of performance reports

View detailed user activity reports, extension statistics, average talking time, and how calls are distributed across the system.

Quality of service reports

Access queue callbacks reports, track SLA statistics and breaches, review queue answered calls sorted by wait time, and monitor team queue call activity.

Chat agent reports

Evaluate your live chat with various chat reports. Review queue chat performance to adjust agent scheduling, check queue agent chat statistics and see a list of abandoned chats with unanswered messages.

Discover more benefits

Save up to 80% on
your phone bills

Easy management
on-premise or hosted

Most secure PBX
on the market

AI call transcription
& AI call analytics

Remote work with3CX mobile apps

Not just calls, Live Chat,
SMS, WhatsApp

App free video
conferencing

Advanced call center
features & reporting

All your call reporting questions answered…

What makes 3CX so easy to manage?

3CX comes with an all-in-one Web Client & Admin Console, pre-configured templates for SIP Trunks and a straightforward setup – no IT expert required!

Can I use 3CX without committing to 3CX Hosted?

Yes. 3CX can be hosted on-premise or in your private cloud. You choose what works best for your infrastructure.

How does 3CX licensing work?

3CX uses a flat annual fee with no per-user or per-agent pricing. Everyone in your company can use the system at no extra cost.

Can 3CX reports be visualized in Grafana?

Yes. If your 3CX license is PRO edition and 16SC and up, you can now sync 3CX with Google BigQuery or PostgreSQL and leverage Grafana for all kinds of reporting, dashboarding and visualisation capabilities.