3CX 事件详解

事件ID

消息

错误级别

提示 - 该怎么做

102

Callback to number %1 was requested from Queue %2 by caller %3

Caller: %3

Queue: %2 [%4]

Info

%1 分机号

%2 队列名称

%3 队列分机号

%4 来电显示号码

103

Failed Callback

Callback to number %1 failed

Queue: %2 [%3]

caller: %4

Info

尝试联系您的客户未成功。请查看队列报告以确认是否需要为该队列增派人力，并查阅队列性能概览，这将帮助您了解呼叫在多少次轮询后仍未被接听。

104

SLA for this queue has been reached. Caller has been waiting in the queue for too long.

Caller: %1

Queue: %2 [%3]

Total number of callers when breach occurred: %4

Calls in service: %5

Calls waiting to be serviced: %6

Waiting for: %7

Internal CallID: C:%8

Info

当前队列客服未能及时接听来电，导致呼叫者长时间等待。

请持续监控这一情况，并查看报告《按等待时间统计的队列接听情况》。  

105

Lost Call in Queue %2 (%1) from Caller ID '%3'

Queue: %1 [%2]

caller: %3

Info

此问题可能由运营商故障、呼叫方挂断或未接听导致，也可能是您显示的来电号码被标记为骚扰电话所致。请核查您的号码是否被列入垃圾来电名单。

4097

Service started

Info

一个或多个3CX服务已启动。若属正常操作则无需处理，但若非您主动触发，请检查系统事件日志——可能是操作系统触发的（Windows系统查看Windows事件日志，Linux系统检查/var/log目录）。

4098

Service got signal to stop: %1

Info

3CX服务收到停止信号。此操作通常由管理员或其他服务发起。若非您主动触发，请检查有权访问3CX所在主机的账户。

%1 显示失败的服务列表

4099

Emergency number (%1) is dialed from %2

Info

公司有人拨打了紧急号码，系统已触发邮件通知。

4100

Trunk %1 has changed status to %2

Info

一条SIP中继或网关的注册状态发生变更——可能是从“已注册”变为“注册失败”，或反之

%1 中继名称与号码

%2 新状态（已注册/注册失败）

4102

Trunk SBC '%1' (%2/%3) has changed status to %4

*Note: not applicable for router phones

Info

检查SBC网络与PBX之间的网络链路。如果PBX可以正常拨打电话，则需要排查SBC所在位置的网络问题。

%1 显示名称

%2 公网IP

%3 本地IP

%4 新状态

8193

License limit is reached, active calls: %1

Error

若该情况频繁出现，您需要考虑升级许可证以支持更大容量的并发通话。

%1 1415,1416

（其中1415和1416分别指通话编号1415与1416）

10008

A new Update is available for 3CX Phone System.

Info

前往更新页面执行升级操作。建议在非工作时间进行，以避免业务中断。

10009

3CX was successfully updated.

Info

10010

3CX failed to update.

Error

10011

Your 3CX Debian OS was successfully updated

Info

10012

Your 3CX Debian OS failed to update

Error

10018

RPS request for %1 IP Phone of %2 delivered successfully

Info

10023

SSL Certificate has been renewed.

Info

10025

3CX logs and temporary files were deleted to conserve disk space.

Info

10026

Your public IP has changed and 3CX updated your FQDN records from %1 to %2.

Info

显示IP地址变更情况（原IP为%1，新IP为%2）。该变化通常发生在3CX系统处于动态互联网连接环境下时。

%（注释说明）

1 - 旧公网IP

2 - 新公网IP

10027

Database maintenance task has been finished.

Info

10028

Administrator password recovery has been requested.

Info

10029

Provisioning file for MAC %2 of user %3 requested by %1 was successfully generated

Info

通过采集设备MAC地址发送话机配置请求

%（参数说明）

1 - MAC地址

2 - 分机号

3 - 请求方IP地址

10030

Deleting expired PUSH subscription of extension %1, device %2%3

Info

推送订阅即将被删除的信息事件

10031

A backup of your PBX has been successfully completed.

Backup name: %1

Info

备份已完成的信息事件

%1 备份名称

10032

3CX restored successfully.

Info

10033

Your license has been successfully activated.

Info

通知

12289

Device %1 has reached max amount of calls - Call(%2)

Warning

已达最大呼叫数通知

12290

The IP %1 has been blacklisted for %2 sec. (Expires at: %3). Reason: %4

Warning

防黑客攻击通知：某IP地址已被列入黑名单，有效期至%3所示时间，封禁原因为%4。

12291

SIP request (%1) from %2 was rejected. Reason: %3. \r\nMessage:\r\n%4

Warning

查看消息获取详细信息。

12292

The IP %1 has been blacklisted for %2 sec. Reason: requests rate is too high!

Warning

如该IP背后的代理合法，则将IP设为白名单；否则永久加入黑名单。

12293

Registration at %1 has failed. Destination (%2) is not reachable, DNS error resolving FQDN, or service is not available.

Warning

注册失败提示：

单节点失败：可能远端服务宕机

多节点异常：建议检查网络连接

12294

Call or Registration to %1 has failed. %2 replied: %3

Warning

检查终端返回的响应结果。

12295

STUN server %1:%2 could not be reached%3\r\nIt could be that the STUN server you are using is down or a network problem is preventing STUN resolutions.\r\nThis might cause problems if you use VoIP Providers.

Warning

静态公网IP且PBX可达：无需担心

动态IP地址：需要进行相应调整

解决方案步骤：

更换STUN服务器测试

问题消失：原STUN服务不可用

问题持续：检查PBX互联网连接

12296

Call from [%2] to [%1] has been rejected by the 3CX Country Blocking Feature [%3].\r\nReason: %1 contains Prefix  %3. Calls to %3 are not allowed by system.\r\nResolution: To allow this call access the 3CX Management Console, Settings, Security, Allowed Country Codes and enable the country or continent that matches this prefix.

Warning

检测到向被屏蔽国家发起的通话。请按以下步骤核查：

联系被举报分机用户确认通话真实性

若用户否认拨打电话：需立即排查分机是否遭盗用

12297

There are no RTP ports available for the media server to establish Call(%1).

Error

这是本地PBX网络堆栈的问题。系统约有1万个端口可用于RTP通话，每次通话需要占用4个端口。当PBX端口耗尽时，可能导致大量通话卡死。

通话卡死通常由以下原因引起：路由器和边界设备配置不当、故障话机或操作系统问题。

解决方案步骤：

重启3CX服务

重启服务器主机

重启防火墙/边缘设备

30006

Hard Disk is at or near capacity

Warning

磁盘空间不足。请检查是否存在大量日志文件，建议采取以下措施：

关闭详细日志记录

归档通话录音

清理通话记录和聊天记录

检查语音邮件

这些内容会占用大量存储空间。

30013

Maximum number of participants reached. Some participants will not be allowed to join this meeting.

Warning

30018

RPS request for %1 IP Phone of %2 NOT delivered. You will need to configure the phone manually by copying and pasting the provisioning link %3 in the phone web interface.\r\nError Message: %4

Warning

无法向话机发送RPS（远程配置服务），可能是话机固件版本不兼容导致。

30024

This backup contains a different license key or FQDN than the one you used to install 3CX….

Warning

许可证密钥不匹配

30025

Unknown variable ''%1'' in template %2 at position %3

Warning

检查您正在使用的变量，变量名称可能存在拼写错误。

30026

Your 3CX Subscription will expire on %1. Renew your license from your 3CX Customer Portal (https://customer.3cx.com/) under the buy option. Find out what's included: https://www.3cx.com/ordering/pricing/

Warning

30030

Failed to send message(s) to the provider ''%1'' from ''%2'' to ''%3''. Exception: %4

Warning

检查异常

30031

Weak %2 detected for %1

Warning

30032

System is overloaded or locked: %1 login requests were skipped during last %2

Warning

30033

Your Recordings storage has reached %1 of %2. The current size of the Recordings folder is %3 (%4).

Warning

需要检查录制配额。存档录制内容。若配额已满，录制将立即停止。

%1 触发此警告的存储空间百分比阈值

%2 配额大小（单位：GB）

%3 当前文件夹占用空间

%4 当前文件夹占用百分比

30034

Your Voicemail storage has reached %1 of %2. The current size of the Voicemail folder is %3 (%4).

Warning

需要检查语音信箱配额。

%1 触发此警告的存储空间百分比阈值

%2 配额大小（单位：GB）

%3 当前文件夹占用空间

%4 当前文件夹占用百分比

30035

The following service(s) were interrupted:\r\n%1

Warning

检查服务状态。部分服务已停止。

%1 失败的服务名称 

30038

Live Chat Requests Protection has been triggered for the user from %1.

Warning

%1 用户IP地址

30039

Health Report:\r\nFirewall check: %1\r\nSIP trunks: %2\r\nPhone Templates: %3

Warning

查看错误详情。

%1 正常/失败/未检查

%2 正常/检测到不支持的干线

%3 正常/检测到不支持的电话

30040

Provisioning file %2 requested by %1 could not be generated

Warning

无法生成配置文件。若您正在使用自定义模板，请检查模板内容。

%1 IP地址

%2 文件

30041

Phone %1 of extension %2 is behind SBC %3 which has no known local IP yet!

Warning

%1 MAC地址

%2 分机号

%3 SBC名称

30043

%1 RPS key %2 provided for extension %3

Warning

%1 “无效”或“已过期”

%2 RPS PIN码

%3 分机号

30044

Exception during contact creation….

Warning

30045

Unable to parse message from provider %1. Error: %2

Warning

服务商发送了3CX无法识别的信息。请检查错误并反馈给服务商和3CX技术支持（仅限受支持的服务商）

Warning

You need to assign an extension user System / Root privileges. If the current 3CX administrator does not have an extension you need to create one for him. Then go to the user account, click on the Rights tab and select System Owner role in the Group Membership section.

Warning

30047

Your local IP %1 specified for the 3CX system, has been changed to %2 - Please adjust configuration.

Warning

您的3CX系统IP地址已变更，这将导致系统出现极不稳定的运行状态。在此配置下严禁继续使用3CX系统。系统IP地址必须采用受控的静态配置，绝对不允许发生变动。

30049

External calls from ext.%1 is disabled by Administrator

Warning

管理员已禁用外线呼叫功能

50011

SSL Certificate renewal has failed. Error: %1

Error

请检查错误并联系技术支持。

50014

The Webmeeting WMR Platform is down or not reachable at the moment. Please contact 3CX support or retry in a while.

Error

等待30分钟，若仍未恢复请联系技术支持。

50015

WebMeeting has no MCU enabled in that zone. Adjust region from Conferencing settings or retry in a while.

Error

更换地区或稍后再试

50020

Failed to send %1 PUSH to device %2(Ext.%3). Internal exception occurred: %4

Error

检查异常情况。

50021

Failed to send %1 PUSH to device %2(Ext.%3). Received error from server: %4. Find more info at: %5

Error

50022

Your 3CX backup failed due to the following reason(s): %1

Error

检查事件原因

50023

Recording archiving failed due to the following reason: %1

Error

检查事件原因

50024

3CX restored unsuccessfully.

The following errors occurred:

%1

Error

检查事件原因

50025

The following error occurred while activating your license: %1.

Error

检查事件原因

50026

The following error occurred when trying to send an email with subject ‘%1’ to ‘%2’ :

%3

Error

检查事件原因

50027

3CX Failover is triggered. Reason: %1

Error

检查事件原因

50029

Call from %1 to %2 has been dropped as it was not acknowledged in time. Please verify configuration and ensure there are no connectivity issues.

Error

这种情况也被称为未收到ACK（确认信号）。这是一种依赖ACK（确认信号）来维持通话活跃状态的SIP协议方法。若未收到ACK确认，通话将会中断。未收到ACK的原因可能包括：

1. 防火墙未配置端口转发
2. 端口转发规则配置错误
3. 动态IP地址导致连接不稳定

30051

Unidentified Incoming Call. Review INVITE and adjust source identification:

%1.

Warning

当源地址不可信时会出现此问题。3CX系统要求SIP呼叫流量必须来自特定IP地址并符合特定格式规范，若未能通过3CX的安全检查（出于安全考虑），系统将拒绝此类请求并显示该提示信息。  

30052

There was no user or outbound rule found for the number %1 that %2 dialed.

Warning

这表明这是一通未能成功从3CX系统呼出的外线电话。系统未找到任何有效匹配的路由规则来处理此类呼叫。您需要为此类呼叫创建对应的外呼路由规则以完成呼叫接续。

30053

A call placed by %1 was terminated due to a loop detected. Please verify call routing settings.

Warning

呼叫环路极其危险，可能导致CPU资源被大量消耗的竞态条件问题。3CX内置了检测机制，能主动识别此类环路并立即阻断。多数情况下，环路源于配置严重失误。建议从呼叫发起端开始，逐跳检查呼叫流向。若流程过于复杂，请简化配置（删除所有呼叫转移规则、状态检测及中间节点），逐步重建呼叫流程，每新增一个跳转节点或条件时都进行分步测试验证。