Never miss a customer with business SMS from 3CX
Professional business SMS
Answer SMS from your business number while keeping personal numbers secure and private.
Multi-platform messaging
Respond to SMS and MMS from the desktop, iOS, and Android apps. Route messages to queues, not individuals.
Boost customer engagement
Use SMS marketing to send promotional texts, offers, and updates directly to customers.
Simple business SMS with 3CX
Send and receive business SMS messages from 3CX. Gone are the days of employees sharing their own mobile phone numbers. Not only is it very personal, but messages are not monitored and customers could go for days without a reply if an agent is out of the office. SMS messages can be answered using all of the 3CX client options ranging from the desktop app to iOS and Android mobile clients.
Incoming messages can be assigned to a queue of agents and reassigned if required. Use SMS marketing to boost business and drive customer engagement. SMS messages are tracked and managed, providing full visibility for better team collaboration and response times.
Answer SMS from business number
Send and receive SMS or MMS messages directly from your business number using 3CX. Messages are routed to queues instead of individuals, ensuring no customer is left waiting. Respond to text messages from the desktop, iOS, or Android apps, and boost customer engagement with promotional texts, updates, and offers.
Keep personal numbers private
Message customers through your business line, not personal apps. BYOD (Bring Your Own Device) users can text customers while keeping their personal mobile numbers private. Share links, send messages, and manage communication without additional costs or third-party services.
Easy messaging across channels
Handle SMS, WhatsApp, Facebook, and Live Chat messages all in one place. Prioritize incoming messages, ensure timely responses, and track performance with built-in reports. Match customer interactions to integrated CRM records for universal contact tracking and better productivity.
Discover more benefits
AI call transcription
& AI call analytics
Your questions answered…
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